Shipping Policy

Thank you for shopping with AllexMart. We are committed to making your shopping experience as smooth and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through allexmart.com.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow reasonable processing time for your order to be prepared and shipped. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

2. Shipping Destinations

We ship to eligible locations shown at checkout.

Shipping availability may vary depending on the product, destination, carrier restrictions, and other logistical factors. If shipping is not available to your selected location, this will generally be indicated during checkout.

3. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates on qualifying orders.

4. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, product availability, and other factors.

Any delivery dates or timeframes displayed on our website are estimates and are not guaranteed unless specifically stated otherwise.

Delays may occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Holidays and peak shopping periods

  • Customs or import processing

  • Incorrect or incomplete shipping information

  • Transportation disruptions

  • Other unforeseen circumstances

5. Order Tracking

When tracking information is available, we will provide it to you by email or through your order information.

Please note that tracking information may take some time to become active after an order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you enter an incorrect or incomplete address, please contact us as soon as possible at allexmart7@gmail.com.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or redirected after it has been processed or shipped.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where applicable.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us at allexmart7@gmail.com with your order number and relevant details.

We will work with you and, where appropriate, the shipping carrier to help resolve the issue.

For damaged packages, please keep the original packaging and any relevant photographs or other evidence, as these may be required to assist with a carrier claim.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause delivery delays that are outside our control.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

10. Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

AllexMart

30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: allexmart7@gmail.com

Website: allexmart.com

We’re happy to help with your shipping questions and order concerns.