Return and Refunds

At AllexMart, we want you to be satisfied with your purchase. If you have an issue with your order or product, please contact us so we can review your request and assist you.

1. Returns

We may accept returns for eligible products, subject to the applicable return conditions and any exclusions stated on the product page or at checkout.

To request a return, please contact us at allexmart7@gmail.com with:

  • Your order number

  • Your name

  • The product you would like to return

  • The reason for the return

  • Photos or other information, if relevant

Please do not send a product back without contacting us first. We will provide return instructions when your return request is approved.

2. Return Conditions

To be eligible for a return, products may need to meet applicable conditions such as:

  • The item is unused or in its original condition

  • The item is returned with its original packaging, where applicable

  • The item is not excluded from our return policy

  • The return request is submitted within the applicable return period

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Any applicable exclusions will be communicated on the product page or before purchase.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at allexmart7@gmail.com.

Please include your order number and clear photographs of the item and packaging when possible. We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

4. Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase, subject to the payment provider's processing times.

It may take additional time for your bank or payment provider to reflect the refunded amount in your account.

5. Partial Refunds

In certain circumstances, a partial refund may be appropriate, such as when an eligible item is returned with damage, missing parts, or other issues that affect its condition.

Any applicable deduction will be communicated during the return review process.

6. Non-Refundable Items

Certain products may be non-returnable or non-refundable where permitted by applicable law. These may include, for example:

  • Personalized or customized products

  • Items that cannot be returned for health or hygiene reasons

  • Products specifically identified as final sale

  • Gift cards or other items that are identified as non-refundable

Any applicable restrictions will be disclosed on the relevant product page or at checkout.

7. Return Shipping Costs

Unless otherwise required by applicable law or agreed by AllexMart, return shipping costs may be the responsibility of the customer.

If an item was received damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate shipping arrangements.

8. Exchanges

If you would like to exchange an item, please contact us at allexmart7@gmail.com.

Exchanges may depend on product availability and eligibility. Where an exchange is not available, we may offer another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, fulfilled, or shipped.

10. Refunds for Undelivered or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, please contact us.

Any refund or reshipment will be handled based on the circumstances of the order and applicable shipping costs.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides rights that differ from this policy, those legal rights will apply.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

AllexMart

30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: allexmart7@gmail.com

Website: allexmart.com

We’re committed to helping resolve return and refund concerns as fairly and efficiently as possible.